Thank you for shopping at CozyGur. We aim to provide top-quality digital products that bring value to your business and personal needs. Since our products are digital and instantly accessible, we have set the following policy regarding returns and refunds:
1. Digital Product Policy
All products offered on CozyGur are digital goods. Once the product has been purchased and delivered, it is considered final. Due to the nature of digital products, we do not accept returns, exchanges, or refunds under any circumstances.
2. Non-Refundable Purchases
Upon successful payment, you will receive instant access or delivery of your digital product(s). Since these are downloadable and intangible items:
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We cannot process refunds for accidental purchases.
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We are unable to refund or exchange digital files after they have been delivered.
Please review the product details carefully before completing your purchase.
3. Exceptions
Refunds or adjustments may only be considered in the following rare cases:
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You did not receive access to the product after purchase (e.g., a technical issue occurred).
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The product you received is significantly different from the description provided.
If such issues arise, please contact us immediately so we can investigate and resolve your concerns. Please note that resolution will be provided in the form of correcting the issue rather than issuing refunds.
4. Responsibility of the Customer
Before purchasing, please ensure:
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Your device or software is compatible with the digital product.
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You review the product description, features, and requirements carefully.
5. Changes to This Policy
CozyGur reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.
By making a purchase on CozyGur, you agree to our Return and Refund Policy. Thank you for your understanding and support!